From KYC verification and bonus requirements to password resets and live scores — everything you want to know about Zid Bus, all in one place.
Select the category you want to know about — detailed answers are available below
On Zid Bus KYC (Know Your Customer) Verification must be completed before your first withdrawal. It only needs to be done once — you won't be asked to do it again after that.
Required documents:
Time: After submitting the correct documents, it typically takes within 1–24 hours Verification is complete. During busy periods, it may occasionally take up to 48 hours. You will be notified by email or SMS once verified.
How to deposit: Log in → Profile → KYC Verification → Upload documents. Photos must be clear and legible; blurry or poorly lit images will be rejected. If you don't have an NID, at the Help Center Contact support — alternative arrangements are available.
Two-Factor Authentication (2FA) is not mandatory on Zid Bus, but it is strongly recommended — it is the most effective way to keep your account secure.
Steps to enable:
With 2FA enabled: Even if someone knows your password, they won't be able to access your account without your phone. A 2FA code is also required at the time of withdrawal — adding an extra layer of financial protection. If you lose your phone or change your number, at the Help Center contact us.
On Zid Bus, real-time scores and match statistics for live games are available directly on the betting page — no need to go anywhere else.
Real-Time Score: Log in → Sports section → click on any live match. The match page updates scores, overs, wickets, or goals automatically every few seconds.
Live Video Stream: Live video streaming is also available for selected matches. If you see a "Live" icon on the match page, click it to start the stream.
Terms: Your account must have a balance or an active bet to watch a live stream. Not all matches may have a stream available — major cricket and football tournaments typically do. on the Sports page View the live matches list.
Statistics: Ball-by-ball analysis, win probability charts, and match history — all available right on the match page. These are genuinely useful tools when making betting decisions.
Minimum bet amounts on Zid Bus vary by category, but all have been set with Bangladeshi members in mind to keep things affordable.
Sports Betting:
Live Casino:
Maximum limit: In Sports, regular members can place bets of up to ৳50,000 on a single event. VIP members have higher, separate limits. Even larger limits are available in the High Roller section — High Roller page View details.
The turnover or wagering requirement refers to how many times you must place bets on your bonus amount before it becomes eligible for withdrawal.
Let's walk through an example: You deposit ৳1,000 and receive a 100% bonus of ৳1,000. If the bonus turnover requirement is 10x, then ৳1,000 × 10 = ৳10,000 in total bets must be placed before the bonus becomes withdrawable.
Bets that count toward turnover:
Track your progress: Log in and go to the "Bonus" section — you can see in real time what percentage of the requirement has been met. Bonuses are generally valid for 7–30 days. For full details On the Promotions page Read.
Forgot your password? No need to worry — as long as you have your mobile number, you can reset it yourself in just a few steps.
Step-by-step password reset:
If your mobile number has also changed: In this case, a self-reset will not be possible. at the Help Center Contact support and verify your identity (with your NID), and a reset link will be sent to your new number. This process typically takes 2–4 hours. If you do not receive the OTP, check your spam folder or request a resend after 1 minute.
Zid Bus's daily sign-in bonus and free spin offers operate as two separate programs.
Daily Sign-In Bonus: Log in once a day and a small bonus will be credited to your account automatically — no action needed. However, you may need to click the "Claim Today's Reward" banner on your dashboard to collect it. Log in for 7 consecutive days and you'll earn a weekly bonus — miss a day and your streak resets.
How to Get Free Spins:
Free Spin Terms: Winnings from free spins are generally Up to ৳50 The amount is added to your bonus balance with a 15x turnover requirement. Validity is generally 72 hours. All current offers On the Promotions page — where the full terms and conditions for each offer are listed.
When you first join an online betting platform, it's completely natural to have questions — is my money safe, how do bonuses work, who do I contact if something goes wrong? Zid Bus has put together this page to answer all of those questions clearly and simply, without any complicated jargon.
A common concern around KYC verification is whether it's safe to submit personal information. At Zid Bus, all uploaded documents are used exclusively for identity verification and are stored in accordance with international security standards. They are never shared with any third party. Once KYC is completed, you won't need to go through the process again — it's a one-time, long-term step.
Bonus turnover is one of the most widely misunderstood topics. Many people assume that once a bonus is credited, it can be withdrawn straight away — but that's not how it works. Turnover requirements exist to prevent abuse of the bonus system. Zid Bus keeps its turnover conditions among the most straightforward and transparent in the market — you can see in real time exactly how much each bet is contributing toward the requirement.
Many people assume that two-factor authentication (2FA) is a hassle because it requires entering a code every time. In reality, 2FA is only triggered when logging in from a new device or a new browser. On a recognized device, simply enable the "Trust this device" option and you won't be prompted for a code again. So keeping 2FA active is both convenient and secure — the best of both worlds.
One thing to keep in mind with live sports scores and streaming — a strong internet connection makes a noticeable difference. Mobile data may cause some buffering compared to Wi-Fi. Lowering the stream quality in Zid Bus settings will help it run smoothly even on a weaker network.
The minimum bet amount is set at ৳20 so that new members can get started with ease. Before placing larger bets, build your experience first — use smaller stakes to understand the platform and markets, then gradually increase your amounts. This is an important part of responsible gaming.
Logging in regularly is the easiest way to claim free spins and daily bonuses. Many members miss out on offers simply because they do not check the promotions page often enough. Make it a habit to visit the Zid Bus promotions page at least once a week so you never miss a deal.
For questions not covered here at the Help Center Chat with us in Bengali via live chat — average connection time is just 2 minutes. If you prefer to email, support@zidbus.app. Zid Bus always takes members' questions seriously and makes every effort to respond.
Register for free on Zid Bus, claim a 100% bonus on your first deposit, and start playing cricket, football, and Live Casino.
For new accounts on the Registration page . To access your account, on the Login page Go here to learn about responsible gaming Responsible Gaming Read. To view current bonus offers On the Promotions page .